Guides

Drivers

Expired Renewals

Providers who re-uploaded an expired required document (Driving Licence, Road Licence, or Guide ID) and are awaiting re-verification.

Users

Email	Name	Role	Credits	Status	Actions

Credit Management

Bookings

Group Trips

Guides who applied to lead an open group trip that still has no guide. Each row states the terms the guide proposed. Assigning assigns that guide to the trip and charges them 40 credits through the product's own route; declining charges nothing. Refresh after a decision — the decided application leaves this queue.

Refresh

Payments

Escrow Refund Queue

Refunds the system could not auto-pay on cancellation (partial refunds, missing mobile-money destination, provider failure/uncertainty) stay here until an operator acts. Processing a refund issues a real Click Pesa outbound payout; confirm it only after the provider dashboard shows the money actually moved.

Payment History

Guide Trust & Reliability

View

Audit Logs

AI Jobs

AI Usage & Cost

Provider-neutral token and cost tracking across all AI jobs.

Device Fingerprints

Accounts linked per device (active + soft-deleted). Used to enforce the 2-account-per-person limit.

Fraud Center

Devices with 2+ linked accounts (active + soft-deleted). Read-only — no auto-blocking.

Device Limit Requests

Support requests from users who hit the per-device account limit. Approving grants ONE additional account, consumed on next registration.

Admin Team

User Reports

Reports submitted by users about guides & drivers. Review the reason, then mark reviewed, resolve, dismiss, or block the reported user.

Strike Appeals

Strikes a provider has appealed. Review the strike and the provider's appeal, then overturn the strike (accept the appeal) or uphold it (dismiss the appeal).